Artificial Intelligence, Banking, and the Customer

At a conference a couple weeks ago someone asked me what the number one most important upcoming technology there was for banking. Without hesitation I answered, “artificial intelligence”. Now there are people who would argue that blockchain technology or the distributive ledger is the most important new technology, and I certainly think that both of

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Family and the Bulletin Board

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Credit Union Community When I first started credit unions, branches were the thing. Home banking hardly even existed at that time and involved things like sending disks to members so that they could dial in to your organization like it was AOL. Today we have home banking, mobile banking, all kinds of different ways to

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